Chicopee:Overnight Member Services Representative
Role Based in Chicopee
Snapshot
- Experience: Entry-Level (Training in Chicopee).
- Worksite: Chicopee, MA
- Posted: Recently.
- Position: Overnight Member Services Representative (Based in Chicopee)
- Hiring Organization: Planet Fitness
- This Chicopee-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Planet Fitness team in Chicopee, MA is growing.
- Benefit from working in Chicopee, a key hub for the Fitness And Recreation industry.
Rewards
- Pay: $13-$15/Hour (approx. $17.3k/Year)
- Benefits: This role offers a competitive benefits package.
- Clear growth pathways at our Chicopee office.
What You'll Do
- Apply your your professional skills skills at our Chicopee location.
Foster a Judgement Free Zone All Night Long
About Planet Fitness
Planet Fitness is dedicated to creating a "Judgement Free Zone" where anyone can work out comfortably, regardless of their fitness level. Because our members lead busy lives, many of our clubs are open 24/7. The Part-Time Overnight Member Services Representative is the hospitable, vigilant face of the club during the late-night and early-morning hours. When you embark on an entry-level career in fitness jobs with us, you are joining a highly energetic team focused on cleanliness, friendliness, and community support.
Job Summary
We are actively seeking incredibly friendly, self-motivated, and observant individuals to join our overnight team. As a Part-Time Overnight Member Services Representative, you will manage the front desk, assist late-night members, and execute deep-cleaning tasks throughout the facility. You will serve as the nocturnal host, delivering the signature welcoming atmosphere that sets Planet Fitness apart in the gym and fitness industry. This is a dynamic role perfect for night owls who enjoy a mix of customer service and physical cleaning tasks.
Comprehensive Responsibilities
- Front Desk Hospitality: Greet late-night and early-morning members enthusiastically, scan their digital key tags, and answer basic questions about memberships.
- Facility Deep Cleaning: Utilize the quieter overnight hours to execute comprehensive cleaning protocols, including mopping locker rooms, sanitizing tanning beds, and wiping down cardio equipment.
- Security & Observation: Monitor the club floor and security cameras to ensure all members are safe and adhering to club policies during unstaffed hours.
- Administrative Support: Process membership sales, handle register transactions for drinks and apparel, and prepare the club for the morning rush.
Industry-Leading Benefits & Salary
Your nocturnal hospitality and hard work are supported by a great package:
- Salary: Competitive part-time base pay PLUS an overnight shift differential (Estimated total: $15.50 to $18.50 per hour).
- Free Membership: Enjoy a complimentary Black Card membership to use the gym and amenities (massage chairs, tanning) for free.
- Career Progression: Opportunities to transition to daytime roles, shift leadership, or club management.
- Flexible Scheduling: Part-time overnight shifts tailored to fit around school or a primary daytime job.
Requirements & Qualifications
- Must be at least 18 years of age upon application (due to overnight hours and cleaning chemical use).
- No prior fitness or gym experience required—we are looking for customer service superstars.
- Must possess an incredibly friendly, outgoing personality, a reliable nocturnal schedule, and a strong work ethic for cleaning duties.
- Ability to walk, stand continuously, and perform physical cleaning tasks (bending, mopping) for the duration of the shift.
Frequently Asked Questions
How much does the Member Services Representative position pay at Planet Fitness?
This role offers a pay range of $13 - $15. Actual compensation may vary based on experience, shift, and location within Chicopee.
Where is this Member Services Representative job located?
This position is based in Chicopee, MA. Check the job details for the exact work location and nearest site within Chicopee.
Can I work this part-time Member Services Representative job around another job or schedule?
Yes. This is a part-time role — typically around 15 to 30 hours per week — and Planet Fitness offers flexible scheduling with shifts across mornings, evenings, and weekends. Many people work it as a second job or to earn extra income around a full-time job, school, or family. Share your availability when you apply.
Do I need prior experience to apply for this Member Services Representative job?
No prior experience is required. Planet Fitness provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What are the overnight shift hours?
Overnight shifts usually run from late evening into the early morning — for example around 10:00 PM to 6:00 AM — though exact hours vary by employer and location in Chicopee. Night shifts often add shift-differential pay on top of the base hourly rate.
How many hours per week is this part-time Member Services Representative role?
Part-time roles at Planet Fitness typically run about 15 to 30 hours per week, usually in 4- to 6-hour shifts you can often pick around your availability. Exact hours depend on the location's needs and the days and times you can work.
